Terms and Conditions

Terms and conditions



These terms and conditions set out the basis on which you can use our website and place orders for items from meykaya.com. By ordering goods and services from meykaya.com you are deemed to have understood and accepted these terms. The supplier of the goods and services featured is Meykaya UK International Limited. “we” or “us”. Registered office 5 Jupiter House, Calleva Park, Aldermaston, Reading. Berkshire. RG7 8NN. United kingdom. Registered number 08052135 (England & Wales).


You may phone us on +44 (0) 208 090 2238. Telephone calls to and from Meykaya International may be recorded or monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by e-mail, mail or telephone with relevant offers or for market research purposes.


Meykaya.com Accounts

To open a Meykaya Account you must be at least 18 years of age. When you apply for a Meykaya Account and your application is accepted, a Meykaya Account will be opened for you.


To prevent identity fraud you may at any time before or after the account is opened, be required to confirm your identity.


Data Protection

We may also use your information, including shopping habits, to open and run your Meykaya Account including fraud prevention and debt tracing and for our marketing. Some of the information you provide may be transferred outside the European Economic Area for processing. However, strict rules regarding the confidentiality of security of your information are in place to safeguard it.



Purchases from the Meykaya.com will be charged and payment received before goods are purchased and dispatched to you.



Information about payments and how to pay can be found here: Payment.


Service Charge

Our service charge is 2% of the value of your order (Except for purchases from ‘Meykaya Shop’). There is no service charge for purchases from the Meykaya shop. Any payment made must include your service charge as detailed in your Invoice. Your order will not be processed until payment has been received in full.


Orders and Contract Information

Your order is accepted and a contract is formed between Meykaya International. and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Meykaya International, nor at
the point in time that you receive an e-mail from us after acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by Meykaya. Your Contract with Meykaya International may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received e-mail confirmation that your order has been processed; as such items and goods may already be in production as a result of your order.


For a full list of exceptions please see under the heading HELP, Our Return Policy.


UK Delivery/Handling Charges

Our UK delivery and handling charges are the same charges billed by our retail partners when you order from them directly. Delivery charges vary by store, size, time ordered, quantity of item ordered and speed of local delivery. Where our partners offer multiple delivery options, your items will be ordered using the shortest delivery period option. For most of our partners, this is the Next Day delivery option.


Free UK Delivery Offers

Free delivery offers are subject to availability from our partners. Free Delivery and other delivery offers remain the property of Meykaya.com, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.


International delivery

An international delivery charge will be applied at checkout if you have selected the right weight option, please view our rates. The rates supplied do not apply to fragile items (for example ceramics, TV screens) which require special packaging. You should confirm rates for fragile before placing your order.


All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.


All deliveries to non-EU destinations may be subject to import fees, duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable fees, duties and taxes and any additional charges for customs clearance will be payable by you.


Please note that you must comply with all applicable laws and regulations of the country to which the products are to be delivered. It is your responsibility to ensure the importation of the products you order is permitted in the country you specify for delivery. This may cause delay in delivery to you for which we do not accept any responsibility. Before placing an order, it is your responsibility to check that any products ordered from Meykaya.com comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these products and you accept full risk of this.


It is your responsibility to ensure the delivery address is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery. We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.


You have the right to cancel your order before your order has been dispatched to you. Please be aware that your right to cancel does not apply to certain goods, for example, items made to your order, such as photo gifts and made to measure curtains, toiletries and cosmetics, or pierced earrings.


Additional terms and conditions apply to cancelling orders as per same from our partners. Please refer to their terms relating to the supply of these goods ordering through us.


Returns for items on your Meykaya.com account

You may return most items, in a new and unused condition and wherever possible in the original packaging by:


a) Returning to our Main Depot in Nigeria – Meykaya Nig. Limited. See our Locations This service is available to you at the cost of shipping the goods back to the retailer in Europe. If you are returning an item to our Main depot, please take your delivery note with you. See our Locations

b) Courier To make a return by courier, call courier partners to arrange to collect the items from you. The cost of returning the item will be charged to you and must be paid before it will be collected from you.

c) Post To return by post send us an e-mail and we will send you our warehouse address details to post your items to.


Exceptions to the Returns Policy

Exceptions to returns are subject to the terms and conditions of our partners. Make sure you are aware of the returns policy of our partners before you place your order.



We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.


The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling. Equivalents prices are also displayed in multiple currencies based on your settings at exchange rates managed by us.



All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.


Credit & Debit card Payments

No credit cards, No debit cards, we don’t and would never ask to collect any financial details from you. Hence, we don’t and cannot store any of your financial details on our system. When invoicing you, we will only provide you with our bank details for you to pay us.

We will however, during registration to have your Meykaya ID, collect your Billing and shipping details. All orders for products are subject to availability from our partners.



If you do have a complaint please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Meykaya welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to promptly.


Closing your meykaya.com Account

If you want to cancel your Account you will need to confirm this in writing to us at Meykaya UK International Limited. 5 Jupiter House, Calleva Park, Aldermaston, Reading. Berkshire. RG7 8NN. United kingdom. You will need to tell us your name, address and Account e-mail address. If you do not exercise your right to cancel, this agreement will remain in force and effect and its terms and conditions will bind you. Your Next Account will continue unless you or we decide to close your Account. We have the ability to do this at any time at our discretion. If you do not use your Account for more than 2 years we will close your Account automatically.



This information is supplied in English only and we will continue to communicate in this way during your agreement with us.



© Copyright 2012 Meykaya International (a trading name of Meykaya UK International Ltd.), Jupiter House, Calleva Park, Aldermaston, Reading. Berkshire. RG7 8NN. United kingdom.


Recommend A Friend

This offer only applies to account holders only. To qualify for this offer your friend must not currently be a customer of Meykaya.com and must be eligible.


Rights and Liability

We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.


These terms and other notices on this site, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written. We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.


No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under this agreement shall operate as a waiver of those rights.


If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.


You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or
otherwise. All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters, save that we may bring any action for recovery of products or monies against yourself in a court of the jurisdiction in which you are resident from time to time, or to which a product was delivered.







  • You may only access our site for legal purposes. You may not use it to post, submit or transmit any material that is; threatening, discriminatory, obscene, offensive, in breach of confidence or privacy, technically harmful, fraudulent or interferes with the normal operation of the site. By using our site you are agreeing to our legal usage terms. If you do not agree to these terms, please do not access our website.
  • We are committed to protecting the privacy of our website users, full details of our Privacy Policy can be viewed at .
  • The use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any information, products or services that your purchase through this website meet your specific requirements.
  • All materials displayed or made available on our website, including, but not limited to, trademarks and logos, graphics, documents, texts and images are owned or licensed to <Company name>or our suppliers, and are protected by copyright laws. By using our site you agree that you will only access the content for your personal and non-commercial use. No materials on this website may be reproduced, copied or transmitted without our permission.
  • Our website may contain third party links to other sites. Once you use these links to leave our site, we do not have any control or responsibility for the content, or the privacy of the information you provide when visiting such sites.
  • We may change, update, and terminate any of the content on our website. We have the right to makes these changes without notice. We may also stop your access to any part or all of the services provided by us on the site at any time, with or without cause or notice, and for any reason.
  • We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, suitability, pricing and availability of the information or products found on this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
  • Full details of our Delivery & Returns policy can be viewed here .

We may update our website terms and conditions from time to time. Please refer back to this page for any changes. You may direct any queries about our Terms & Conditions to or , you may also mail your query to us at .
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